Privacy Policy

Introduction

Tedix ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our enterprise multi-agent orchestration platform at tedix.dev (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and other details you provide when creating an account
• Profile Information: Additional information you choose to add to your profile
• Payment Information: Billing details processed securely by our third-party payment processors
• Support Communications: Information you provide when contacting our support team
• Workspace Data: Agent configurations, workflows, and other content you create using our platform

Information We Collect Automatically

• Usage Data: How you interact with our Service, including features used and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

Third-Party Integration Data

When you connect third-party services through our platform (via tedix.dev integrations or MCP servers), we may access data from those services as authorized by you. This data is used solely to provide the requested functionality and is subject to the same privacy protections outlined in this policy.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns to enhance platform performance
• Ensure security and prevent fraud or abuse
• Comply with legal obligations and enforce our terms
• Develop new features and services

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including authentication (Stytch), payment processing, hosting (Cloudflare), and analytics. These providers are contractually bound to protect your information.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this privacy policy.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

With Your Consent

We may share your information for other purposes with your explicit consent.

Enterprise and Third-Party Data Handling

Workspace Data

Your workspace data, including agent configurations and workflows, is stored securely and accessed only by authorized team members within your organization. We implement role-based access controls to ensure data isolation between organizations.

Third-Party API Data

When you authorize connections to third-party services (Google Workspace, Slack, GitHub, etc.), we access only the data necessary to provide the requested functionality. We do not use this data to train AI models or for any purpose other than providing our Service to you.

Model Training

We do not use your personal data, workspace content, or third-party integration data to train AI models without your explicit consent. Any data used for product improvements is aggregated and anonymized.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure cloud infrastructure with Cloudflare
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to improve our security measures.

Data Retention

We retain your information only as long as necessary to provide our Service and fulfill the purposes outlined in this policy. Specifically:

• Account information is retained while your account is active
• Workspace data is retained according to your subscription plan
• Usage data and logs are typically retained for up to 2 years
• Payment information is retained as required for billing and compliance

You can request deletion of your data by contacting us at privacy@tedix.dev. We will securely delete your information within 30 days, except where retention is required by law.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@tedix.dev. We will respond within 30 days.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, though this may affect some functionality of our Service.

We use analytics services that may collect information about your use of our Service. You can opt out of some analytics tracking through your browser settings or third-party tools.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including contractual protections and compliance with applicable data protection frameworks.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send email notifications to registered users.

Your continued use of our Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: